1. Warranty Coverage

Unless otherwise stated, Oliver Refrigeration warrants to the original purchaser of new, qualified Oliver Refrigeration units, including all parts thereof, that the equipment will be free from defects in materials and workmanship according to the following warranty terms.

2. Warranty Service & Geographic Coverage

If a qualified product is found to be defective during the applicable warranty period, Oliver Refrigeration will repair the defective unit, replace defective parts, or replace the unit entirely, subject to the following conditions.

Within 150 Miles of the Store

Oliver Refrigeration will dispatch a technician to repair the defective unit, replace defective parts, or replace the unit.

Beyond 150 Miles of the Store

Customers may select one of the following service options:

Option A: Return the Unit for Repair

The customer may deliver or ship the unit to Oliver Refrigeration for repair.

• The customer is responsible for all transportation and shipping costs, including return transportation.
• The customer assumes responsibility for damage occurring during shipping.
• Oliver Refrigeration will package the repaired unit for return to minimize the risk of damage but is not liable for damage incurred during return shipping.

Option B: Use a Local Technician

The customer may select a technician of their choice.

• Oliver Refrigeration will provide approved replacement parts at no charge, shipped via standard ground shipping.
• The customer is responsible for all labor charges incurred by their technician.
• Oliver Refrigeration's technical support team must be contacted before warranty approval.
• Diagnostic tests or supporting documentation may be required to validate the claim.

3. Warranty Claim Documentation

Oliver Refrigeration reserves the right to request documentation at any time during the warranty period, including but not limited to:

• Proof of purchase
• Maintenance and service records
• Photographs of the equipment or affected components
• Documentation from a licensed electrician, plumber, or refrigeration technician

All requested documentation must be provided before a warranty claim can be processed.

If documentation is submitted more than five (5) business days after the request and the warranty period expires within that timeframe, Oliver Refrigeration reserves the sole discretion to determine whether the claim will be honored.

4. Warranty Exclusions

This limited warranty does not cover component failures or damage resulting from:

• Improper installation or operation contrary to Oliver Refrigeration's specified requirements.
• Use of extension cords or surge protectors.
• Improper or insufficient maintenance, including failure to clean condenser coils.
• Equipment sold or used outside the 48 contiguous United States.
• Negligence, mishandling, overloading, or blocked ventilation.
• Storage or operation outdoors or in uncontrolled environments.
• Fire, lightning, flooding, acts of God, abuse, misuse, or low voltage.

Additional Exclusions

• Loss of product, sales, profits, or other consequential damages.
• Normal wear-and-tear components, including but not limited to light bulbs and gaskets.

5. Electrical & Installation Requirements

All equipment must be connected directly to a standard wall outlet on a dedicated circuit breaker of the appropriate size.

Outdoor installation or operation may also result in voided warranty coverage.

Oliver Refrigeration reserves the right to request verification of adequate electrical supply by a licensed electrician before dispatching a service technician.

Dedicated Circuit Requirement

Sharing a dedicated electrical circuit with other high-draw or high-frequency devices, such as microwaves, toasters, coffee makers, or variable-speed motors, may cause:

• Voltage fluctuations
• Intermittent power interruptions
• Electrical overload conditions
• Premature compressor failure
• Electronic control board damage

Damage resulting from these conditions is not covered under warranty.

6. Residential Installations

Oliver Refrigeration assumes no liability for parts, labor, or replacement coverage in the event of component failure or damage resulting from non-commercial or residential installations.

7. Important Preventive Maintenance Requirements

Regular condenser maintenance helps:

• Prevent premature compressor failure
• Reduce electrical consumption
• Lower service and repair expenses
• Maintain equipment efficiency
• Minimize the risk of product spoilage and lost sales

Failure to properly maintain the condenser can result in non-warrantied equipment failures.

Compressors carry a five (5) year parts-only warranty. Damage caused by insufficient maintenance is excluded from coverage.

Required Equipment Clearances

Adequate airflow is essential for proper operation. Maintaining the required clearance does not eliminate the need for routine condenser cleaning.

Proper Condenser Cleaning Procedures

Condensers accumulate dust, lint, grease, and other airborne debris during normal operation.

Approved cleaning methods include:

• Soft-bristle brush
• Shop vacuum
• Compressed air
• CO₂ or nitrogen

The condenser resembles a series of vertical fins. For optimal performance, you should be able to see through the condenser after cleaning.

Do not install filter material in front of the condenser coil. Doing so restricts airflow and can create conditions similar to a dirty condenser.

If you cannot clean the condenser adequately, contact a qualified local refrigeration service provider.

Condenser cleaning is considered routine maintenance and is not covered under warranty.

8. Ice Machine Maintenance

All ice machines must be professionally cleaned by a certified ice machine technician at least once every six (6) months, or more frequently based on operating and environmental conditions.

Important Cleaning Requirements

• Use nickel-safe cleaner for ice machine evaporators.
• Follow applicable cleaning and maintenance procedures.
• Maintain the required 8-inch clearance around the equipment.

Failure to perform appropriate preventive maintenance may result in component damage that is excluded from warranty coverage.

Oliver Refrigeration | Limited Warranty Statement | Version 20261007